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Mengukur kepuasan pelanggan / Richard F. Gerson ; penerjemah : Hesty Widyaningrum.
Language: Indonesian Original language: English Series: Seri panduan praktis ; no. 17.Publication details: Jakarta, Indonesia : Penerbit PPM, 2004.Description: xii, 123 p. : ill. ; 21 cmISBN:- 9794421081 (pbk.)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HF5415.335.G447152 (Browse shelf(Opens below)) | 1 | Available | 00002096082 |
Judul asli : Measuring customer satisfaction.
Teks di dalam bahasa Indonesia.
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