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Mengukur kepuasan pelanggan /

Gerson, Richard F.

Mengukur kepuasan pelanggan / Richard F. Gerson ; penerjemah : Hesty Widyaningrum. - Jakarta, Indonesia : Penerbit PPM, 2004. - xii, 123 p. : ill. ; 21 cm. - Seri panduan praktis ; no. 17. . - Seri panduan praktis ; no. 17. .

Teks di dalam bahasa Indonesia.

ISBN: 9794421081 (pbk.) Hadiah

Subjects--Topical Terms:
Consumer satisfaction.
Customer services--Evaluation.

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