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Service Productivity Management [electronic resource] : Improving Service Performance using Data Envelopment Analysis (DEA) / by H. David Sherman, Joe Zhu.

By: Contributor(s): Publication details: Boston, MA : Springer Science+Business Media, LLC, 2006.Description: xxii, 328 pages : illustration, digital ; 24 cmISBN:
  • 9780387332314 (electronic bk.)
Subject(s): DDC classification:
  • 658.314 22
LOC classification:
  • 9780387332116
Online resources: In: Springer e-books
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