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Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

Sherman, H. David.

Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) / [electronic resource] : by H. David Sherman, Joe Zhu. - Boston, MA : Springer Science+Business Media, LLC, 2006. - xxii, 328 pages : illustration, digital ; 24 cm.

ISBN: 9780387332314 (electronic bk.)

Subjects--Topical Terms:
Service industries--Labor productivity.
Data envelopment analysis.
Industrial productivity.
Service industries--Management.

LC Class. No.: 9780387332116

Dewey Class. No.: 658.314

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Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

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