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Quality calls [kit] / produced and directed by Fiona Pitcher

By:

Pitcher, Fiona

Publication details: London : BBC Training Videos, 1991Description: 2 videocassettes, 1 soundcassette, 2 training notes ; in container, 34 X 25 X 6 cmOther title:

Title on container: Telephone skills [kit]

Subject(s):

Production credits:

Writer, Mark Burton, Steve Punt, Fiona Pitcher

Summary: The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Status	Date due	Barcode
TERHAD	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2)	kit BJ2195.P57 (Browse shelf(Opens below))		Available		00001262595

Writer, Mark Burton, Steve Punt, Fiona Pitcher

The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders

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Quality calls [kit] / produced and directed by Fiona Pitcher

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