Quality calls
Pitcher, Fiona
Quality calls [kit] / Title on container: Telephone skills [kit] produced and directed by Fiona Pitcher - London : BBC Training Videos, 1991 - 2 videocassettes, 1 soundcassette, 2 training notes ; in container, 34 X 25 X 6 cm.
Writer, Mark Burton, Steve Punt, Fiona Pitcher Writer, Mark Burton, Steve Punt, Fiona Pitcher
The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders
Telephone etiquette
Telephone
Quality calls [kit] / Title on container: Telephone skills [kit] produced and directed by Fiona Pitcher - London : BBC Training Videos, 1991 - 2 videocassettes, 1 soundcassette, 2 training notes ; in container, 34 X 25 X 6 cm.
Writer, Mark Burton, Steve Punt, Fiona Pitcher Writer, Mark Burton, Steve Punt, Fiona Pitcher
The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders
Telephone etiquette
Telephone