MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01308nom a2200313 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250914102915.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
o030 gr s bl |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
011226 1991 at 030 0bleng |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200701030839 |
| Level of effort used to assign nonsubject heading access points |
rosma |
| Level of effort used to assign subject headings |
200701030829 |
| Level of effort used to assign classification |
rosma |
| y |
01-10-2002 |
| z |
asmany |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UKM |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
kit BJ2195.P57 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
kit BJ2195 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
.P57 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Pitcher, Fiona |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Quality calls |
| Medium |
[kit] / |
| Statement of responsibility, etc. |
produced and directed by Fiona Pitcher |
| 246 ## - VARYING FORM OF TITLE |
|---|
| Display text |
Title on container: |
| Title proper/short title |
Telephone skills |
| Medium |
[kit] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
BBC Training Videos, |
| Date of publication, distribution, etc. |
1991 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
2 videocassettes, 1 soundcassette, 2 training notes ; |
| Dimensions |
in container, 34 X 25 X 6 cm. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Writer, Mark Burton, Steve Punt, Fiona Pitcher |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The video looks at three Key Areas which need to be examined if the quality of telephone calls is to be improved, whether those calls are incoming or outgoing. Key area one: Quality Barriers, Key area two: Quality Basics, Key area three: Quality Builders |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Telephone etiquette |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Telephone |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b12951067 |
| b |
2021-05-28 |
| c |
2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
TERHAD |
| Suppress in OPAC |
No |
| Call number prefix |
kit BJ2195.P57 |
| 914 ## - VTLS Number |
|---|
| VTLS Number |
vtls000306807 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
aaa |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Koleksi Media |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Library |
PERPUSTAKAAN TUN SERI LANANG |
| Operator's initials, OID (RLIN) |
2002-10-01 |
| Cataloger's initials, CIN (RLIN) |
m |
| Material Type (Sierra) |
Kit |
| Language |
English |
| Country |
|
| -- |
0 |
| -- |
.b12951067 |
