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Blueprints for service quality : the federal express approach /

Blueprints for service quality : the federal express approach / AMA Management Briefing - New York : AMA Membership Publications Division, 1991 - 81 p. : ill. ; 22 cm. - AMA management briefing .

ISBN: 0814423477

LCCN: 91-026676

Subjects--Corporate Names:
Federal Express Corporation Management

Subjects--Topical Terms:
Express service--Quality control--United States
Express service--Employees--United States

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Blueprints for service quality : the federal express approach /

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