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	1.	The nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy by Spector, Robert McCarthy, Patrick D Edition: 2nd ed. Publication details: New York : John Wiley & Sons, 2000 Availability: Items available for loan: PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ (1)Call number: HF5415.5.S627 1999 9HUKM. Place hold
	2.	The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy by Spector, Robert, 1947- McCarthy, Patrick D Publication details: Hoboken, N.J. : John Wiley & Sons, 2005 Online resources: Table of contents Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.5.S643. Place hold

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