The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy

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Publication details: Hoboken, N.J. : John Wiley & Sons, 2005Description: xviii, 270 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.5.S643 (Browse shelf(Opens below))		1	Available		00001357371

Includes bibliographical references (p. 263) and index

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