The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /
Spector, Robert, 1947-
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy - Hoboken, N.J. : John Wiley & Sons, 2005 - xviii, 270 p. : ill. ; 24 cm.
Includes bibliographical references (p. 263) and index
0471702862 (pbk. : alk. paper) RM64.12
Nordstrom (Firm)--Management
Customer services--United States--Handbooks, manuals, etc
Department stores--Management--United States
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy - Hoboken, N.J. : John Wiley & Sons, 2005 - xviii, 270 p. : ill. ; 24 cm.
Includes bibliographical references (p. 263) and index
0471702862 (pbk. : alk. paper) RM64.12
Nordstrom (Firm)--Management
Customer services--United States--Handbooks, manuals, etc
Department stores--Management--United States