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	1.	Members for life / Richard Gerson. by Gerson, Richard F Publication details: Champaign, IL : Human Kinetics, 1999 Other title: Members for life : proven service and retention strategies for health-fitness and sports clubs Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: GV428.5.G49. Place hold
	2.	Mengukur kepuasan pelanggan / Richard F. Gerson ; penerjemah : Hesty Widyaningrum. by Gerson, Richard F Series: Seri panduan praktis ; no. 17.Language: Indonesian Original language: English Publication details: Jakarta, Indonesia : Penerbit PPM, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.G447152. Place hold
	3.	No cover image available Writing and implementing a marketing plan Richard F. Gerson by Gerson, Richard Publication details: Inc., Menlo Park, California Crisp Publications 1991 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.13.G47. Place hold

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