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	1.	Mengukur kepuasan pelanggan / Richard F. Gerson ; penerjemah : Hesty Widyaningrum. by Gerson, Richard F Series: Seri panduan praktis ; no. 17.Language: Indonesian Original language: English Publication details: Jakarta, Indonesia : Penerbit PPM, 2004 Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: HF5415.335.G447152. Place hold
	2.	Semantik bahasa arab : pengantar studi ilmu makna / Tajudin Nur, M. Hum. by Tajudin Nur, M. Hum Publication details: Indonesia : Penerbit PPM, 2010 Online resources: Click here to access online Availability: Items available for loan: PERPUSTAKAAN TUN SERI LANANG (1)Call number: PJ6184.T436 ki. Place hold
	3.	Sistem manajemen mutu ISO 9000 : 2000 : penerapannya untuk mencapai TQM / Rudi Suardi by Suardi, Rudi Series: Seri manajemen operasi ; no. 10 Publication details: Jakarta : Penerbit PPM, 2003 Availability: Items available for loan: PERPUSTAKAAN LINGKUNGAN KEDUA (1)Call number: TS156.6.S83. Place hold

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