The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo.
Publication details: New York : McGraw-Hill, 2012.Edition: 1st edDescription: 234 p. : ill. ; 24 cmISBN:- 9780071793209 (alk. paper)
- 0071793208 (alk. paper)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | HF5415.5.G172a 2012 9 (Browse shelf(Opens below)) | 1 | Available | 00002054679 | |||
| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | HF5415.5.G172a 2012 9 (Browse shelf(Opens below)) | n.2 | 1 | Available | 00002056574 |
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
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