The Apple experience : the secrets of delivering insanely great customer service /
Gallo, Carmine.
The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo. - 1st ed. - New York : McGraw-Hill, 2012. - 234 p. : ill. ; 24 cm.
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
9780071793209 (alk. paper) RM73.39 0071793208 (alk. paper)
Customer services.
Consumer satisfaction.
Creative thinking.
The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo. - 1st ed. - New York : McGraw-Hill, 2012. - 234 p. : ill. ; 24 cm.
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
9780071793209 (alk. paper) RM73.39 0071793208 (alk. paper)
Customer services.
Consumer satisfaction.
Creative thinking.