Dealing with angry customers [videorecording] / with William Windon
Publisher: Santa Monica, Calif. : Salenger Film, 1982Description: 1 videocassette (VHS) (17 min.) : sd., col. ; 1/2 in. + 2 leader's guideSubject(s): Summary: It shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem| Item type | Current library | Home library | Call number | Materials specified | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
| TERHAD | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | video HF5415.5.D42 (Browse shelf(Opens below)) | Available | 00000641936 |
Copy also available in DVD format
Copy available in DVD format
It shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem
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