The crisis manager : facing disasters, conflicts, and failures / by Otto Lerbinger.
Series: Routledge communication series ; 2.Publication details: New York : Routledge, 2012.Edition: 2nd edDescription: xvi, 378 p. ; 24 cmISBN:- 9780415892285 (hbk.)
- 9780415892315 (pbk.)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD49.L477 2012 (Browse shelf(Opens below)) | 1 | Available | 00002077868 |
Rev. ed. of : The crisis manager : facing risk and responsibility, 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
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