The crisis manager : facing disasters, conflicts, and failures /
Lerbinger, Otto.
The crisis manager : facing disasters, conflicts, and failures / by Otto Lerbinger. - 2nd ed. - New York : Routledge, 2012. - xvi, 378 p. ; 24 cm. - Routledge communication series ; 2. .
Rev. ed. of : The crisis manager : facing risk and responsibility, 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
9780415892285 (hbk.) RM457.90 9780415892315 (pbk.)
2011-018811
Crisis management.
Conflict management.
The crisis manager : facing disasters, conflicts, and failures / by Otto Lerbinger. - 2nd ed. - New York : Routledge, 2012. - xvi, 378 p. ; 24 cm. - Routledge communication series ; 2. .
Rev. ed. of : The crisis manager : facing risk and responsibility, 1997.
Includes bibliographical references and index.
Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
9780415892285 (hbk.) RM457.90 9780415892315 (pbk.)
2011-018811
Crisis management.
Conflict management.