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Users not customers : who really determines the success of your business / Aaron Shapiro.
Publication details: London : Portfolio Penguin, 2011.Description: 243 p. : ill. ; 24 cmISBN:- 9780670920976 (pbk.)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HF5415.5.S493 (Browse shelf(Opens below)) | 1 | Available | 00002067253 |
First published in the United States of America by Portfolio Penguin, a member of Penguin Group (USA) Inc. 2011 ; first published in Great Britain by Portfolio Penguin 2011.
Includes bibliographical references and index.
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