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Service management : operations, stategy, information technology / James A. Fitzsimmons and Mona J. Fitzsmmons.
Publication details: Boston : McGraw Hill, 2008.Edition: 6th edDescription: xvii, 537 p. : ill. ; 28 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN:- 9780073377834
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD9980.5.F549 2008 (Browse shelf(Opens below)) | 1 | Available | 00002050992 |
Book is accompanied by one CD, entitled'Service management : operations, strategy, and information technology, 6th ed., Student CD-ROM' bearing the same call number and available at Koleksi Media.
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