Service management : operations, stategy, information technology /
Fitzsimmons, James A.
Service management : operations, stategy, information technology / James A. Fitzsimmons and Mona J. Fitzsmmons. - 6th ed. - Boston : McGraw Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 computer laser optical disc (4 3/4 in.)
Book is accompanied by one CD, entitled'Service management : operations, strategy, and information technology, 6th ed., Student CD-ROM' bearing the same call number and available at Koleksi Media.
9780073377834 RM481.01
Service industries--Management.
Service management : operations, stategy, information technology / James A. Fitzsimmons and Mona J. Fitzsmmons. - 6th ed. - Boston : McGraw Hill, 2008. - xvii, 537 p. : ill. ; 28 cm. + 1 computer laser optical disc (4 3/4 in.)
Book is accompanied by one CD, entitled'Service management : operations, strategy, and information technology, 6th ed., Student CD-ROM' bearing the same call number and available at Koleksi Media.
9780073377834 RM481.01
Service industries--Management.