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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Publication details: Harlow, Essex, England : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN:- 9781405847322 (pbk. : alk. paper)
- 1405847328 (pbk. : alk. paper)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD9980.5.J647 2008 (Browse shelf(Opens below)) | 1 | Available | 00002059747 |
Includes bibliographical references and index.
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