Service operations management : improving service delivery /
Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9781405847322 (pbk. : alk. paper) RM328.00 1405847328 (pbk. : alk. paper)
Service industries--Management.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
9781405847322 (pbk. : alk. paper) RM328.00 1405847328 (pbk. : alk. paper)
Service industries--Management.