Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc

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Series: Market research in practice seriesPublication details: London : Kogan Page, 2005Description: xiv, 258 p. : ill. ; 23 cmISBN:

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Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.335.S988 (Browse shelf(Opens below))		1	Available		00001494215

Includes bibliographical references (p. 247-251) and index

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