Challenges of managing information quality in service organizations / Latif Al-Hakim

Contributor(s):

Al-Hakim, Latif, 1946-

Publication details: Hershey, PA : Idea Group Pub., 2007Description: xxiv, 319 p. : ill. ; 26 cmISBN:

159904420X (hbk.)

Subject(s):

Summary: 'Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information'--Provided by publisher

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HD30.2.C436 (Browse shelf(Opens below))		1	Available		00001491546

Includes bibliographical references and index

'Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information'--Provided by publisher

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Challenges of managing information quality in service organizations / Latif Al-Hakim

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