Challenges of managing information quality in service organizations /
Challenges of managing information quality in service organizations /
Latif Al-Hakim
- Hershey, PA : Idea Group Pub., 2007
- xxiv, 319 p. : ill. ; 26 cm.
Includes bibliographical references and index
'Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information'--Provided by publisher
159904420X (hbk.) RM332.33
Information technology--Management
Information resources management--Quality control
Database management--Quality control
Service industries--Information technology--Quality control
Includes bibliographical references and index
'Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information'--Provided by publisher
159904420X (hbk.) RM332.33
Information technology--Management
Information resources management--Quality control
Database management--Quality control
Service industries--Information technology--Quality control