Cracking the case of ISO 9001:2000 for service / Charles A. Cianfrani and John E. (Jack) West

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Publication details: Milwaukee, Wisc. : ASQ Quality Press, 2003Description: viii, 212 p. : ill. ; 14 cmISBN:

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Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Barcode
AM	PERPUSTAKAAN LINGKUNGAN KEDUA	PERPUSTAKAAN LINGKUNGAN KEDUA KOLEKSI AM-P. LINGKUNGAN KEDUA	TS156.C57 pasca (Browse shelf(Opens below))	n. 2	1	Available	00001492246
AM	PERPUSTAKAAN LINGKUNGAN KEDUA	PERPUSTAKAAN LINGKUNGAN KEDUA KOLEKSI AM-P. LINGKUNGAN KEDUA	TS156.C57 3 (Browse shelf(Opens below))	n. 1	1	Available	00001492245
AM	PERPUSTAKAAN LINGKUNGAN KEDUA	PERPUSTAKAAN LINGKUNGAN KEDUA KOLEKSI AM-P. LINGKUNGAN KEDUA	TS156.C57 pasca (Browse shelf(Opens below))	n. 3	1	Available	00001492247

First copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura

Includes bibliographical references (p. 195-204) and index

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