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Cracking the case of ISO 9001:2000 for service /

Cianfrani, Charles A.

Cracking the case of ISO 9001:2000 for service / Charles A. Cianfrani and John E. (Jack) West - Milwaukee, Wisc. : ASQ Quality Press, 2003 - viii, 212 p. : ill. ; 14 cm.

First copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura

Includes bibliographical references (p. 195-204) and index

ISBN: 0873895541 (hbk.) RM77.88 9780873895545 (hbk.)

Subjects--Topical Terms:
Quality control--Standards
ISO 9001 Standard

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Cracking the case of ISO 9001:2000 for service /

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