Service operations management : improving service delivery / Robert Johnston and Graham Clark

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Publication details: Harlow, England : FT/Prentice Hall, 2005Edition: 2nd edDescription: xix, 496 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HD9980.5.J647 2005 (Browse shelf(Opens below))		1	Available		00001460101

Includes bibliographical references and index

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