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Service operations management : improving service delivery /

Johnston, Robert

Service operations management : improving service delivery / Robert Johnston and Graham Clark - 2nd ed. - Harlow, England : FT/Prentice Hall, 2005 - xix, 496 p. : ill. ; 25 cm.

Includes bibliographical references and index

ISBN: 0273683675 RM246.31

Subjects--Topical Terms:
Service industries--Management

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