Service strategy : management moves for customer results / Jacques Horovitz

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Publication details: Harlow [England] : Prentice Hall/Financial Times, 2004.Edition: 2nd edDescription: xv, 205 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.5.H633 2004 (Browse shelf(Opens below))		1	Available		00001358668

Rev. ed. of: The seven secrets of service strategy. 2000

Includes index

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