Service strategy : management moves for customer results /
Horovitz, Jacques, 1947-
Service strategy : management moves for customer results / Jacques Horovitz - 2nd ed. - Harlow [England] : Prentice Hall/Financial Times, 2004. - xv, 205 p. : ill. ; 24 cm.
Rev. ed. of: The seven secrets of service strategy. 2000 Includes index
0273675834 (alk. paper) RM255.67
Customer services--Management
Consumer satisfaction
Customer relations
Service strategy : management moves for customer results / Jacques Horovitz - 2nd ed. - Harlow [England] : Prentice Hall/Financial Times, 2004. - xv, 205 p. : ill. ; 24 cm.
Rev. ed. of: The seven secrets of service strategy. 2000 Includes index
0273675834 (alk. paper) RM255.67
Customer services--Management
Consumer satisfaction
Customer relations