Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read

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Publication details: San Francisco : CMP Books ; 2005Edition: 2nd edDescription: xx, 362 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HE8788.R4 2005 (Browse shelf(Opens below))		1	Available		00001359403

Includes bibliographical references (p. 349)

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