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Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing /

Read, Brendan B.

Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read - 2nd ed. - San Francisco : CMP Books ; 2005 - xx, 362 p. : ill. ; 23 cm.

Includes bibliographical references (p. 349)

ISBN: 1578203139 (pbk.) RM140.50

Subjects--Topical Terms:
Call centers
Customer relations
Customer services--Management

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Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing /

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