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The customer management scorecard : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss
Publication details: London : Kogan Page, 2003Description: xviii, 428 p. : ill. ; 25cmISBN:- 0749438959
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HF5415.5.F677 (Browse shelf(Opens below)) | 1 | Available | 00001335409 |
Includes bibliographical references and index
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