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Why service stinks-- and exactly what to do about it! / by T. Scott Gross
Publication details: Chicago : Dearborn Trade Pub., 2004Description: ix, 229 p. : ill. ; 23 cmISBN:- 0793176816 (pbk)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HF5415.5.G76 (Browse shelf(Opens below)) | 1 | Available | 00001335111 |
Includes index
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