Why service stinks-- and exactly what to do about it! /
Gross, T. Scott.
Why service stinks-- and exactly what to do about it! / by T. Scott Gross - Chicago : Dearborn Trade Pub., 2004 - ix, 229 p. : ill. ; 23 cm.
Includes index
0793176816 (pbk) RM72.95
Customer services
Why service stinks-- and exactly what to do about it! / by T. Scott Gross - Chicago : Dearborn Trade Pub., 2004 - ix, 229 p. : ill. ; 23 cm.
Includes index
0793176816 (pbk) RM72.95
Customer services