Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz

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Publication details: Upper Saddle River, N. J. : Pearson/Prentice Hall, 2004Edition: 5th edDescription: xviii, 652 p. : ill., map ; 26 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.122.L68 2004 (Browse shelf(Opens below))		1	Available		00001350024

Includes bibliographical references and indexes

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