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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke
Series: The McGraw-Hill/Irwin series, Operations and decision sciencesPublication details: Boston : McGraw-Hill/Irwin, 2003Description: xvii, 443 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:- 0072464267 (alk. paper)
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD9980.5.D384 (Browse shelf(Opens below)) | 1 | Available | 00001327655 | |||
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HD9980.5.D384 (Browse shelf(Opens below)) | n.2 | 1 | Available | 00001328613 |
Book is accompanied by one CD, entitled' Managing services : using technology to create value, Stdent CD-ROM' bearing the same call number and available at Bahagian Koleksi Media
Includes bibliographical references and index
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