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Harvard business review on customer relationship management
Series: Harvard business review paperback seriesPublication details: Boston : Harvard Business School Press, 2001Description: vii, 192 p. : ill. ; 21 cmISBN:- 1578516994 (alk. paper)
- Customer relationship managemen
- Harvard business review
| Item type | Current library | Home library | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | HF5415.5.H37 (Browse shelf(Opens below)) | 1 | Available | 00001299982 |
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| HF5415.5.G76 Why service stinks-- and exactly what to do about it! / | HF5415.5.G857 Organisational schizophrenia : impact on customer service quality / | HF5415.5.H36 Productivity & service quality : an essential reading for service providers / | HF5415.5.H37 Harvard business review on customer relationship management | HF5415.5.H633 2004 Service strategy : management moves for customer results / | HF5415.5.H68 How to complain and get results | HF5415.5.H68 1996 How to really deliver superior customer service / |
Includes bibliographical references and index
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