Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

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Publication details: Boston : Irwin/McGraw-Hill, 2000.Edition: 2nd edDescription: xxviii, 620 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HD9980.5.Z44 2000 (Browse shelf(Opens below))		1	Available		00001228975

Includes bibliographical references and index.

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