Total quality service : principles, practices, and implementations / D. H. Stamatis.

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Publication details: Delray Beach, Fla. : St. Lucie Press, 1996.Description: xvi, 318 p. : ill ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.5 .S73 (Browse shelf(Opens below))		1	Available		00000752074
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	HF5415.5.S73 n.2 (Browse shelf(Opens below))		1	Available		00001215702

Includes bibliographical references (p. 298-306) and index.

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