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Total quality service : principles, practices, and implementations /

Stamatis, D. H., 1947-

Total quality service : principles, practices, and implementations / D. H. Stamatis. - Delray Beach, Fla. : St. Lucie Press, 1996. - xvi, 318 p. : ill ; 24 cm.

Includes bibliographical references (p. 298-306) and index.

ISBN: 1884015832 RM114.40

Subjects--Topical Terms:
Customer services--Quality control.

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Total quality service : principles, practices, and implementations /

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