The customer service connection (Record no. 470910)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01220ngm a2200301 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250918123459.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | vf cbahoz |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101124s1994 cau026 00 vzeng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | Hadiah |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| y | 11-24-2010 |
| z | rosma |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | video HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .C878 |
| 245 04 - TITLE STATEMENT | |
| Title | The customer service connection |
| Medium | [videorecording] / |
| Statement of responsibility, etc. | produced by Kantola Productions |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Mill Valley, CA : |
| Name of publisher, distributor, etc. | Kantola Productions, |
| Date of publication, distribution, etc. | 1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 videocassette (26 min.) : |
| Other physical details | . sd., col. ; |
| Dimensions | 1/2 in. |
| 500 ## - GENERAL NOTE | |
| General note | H-73089 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Teaches essential customer service skills that win customer loyalty. Motivates customer service employees to serve as information resources for their organizations. Viewers learn both how to provide extraordinary service and how to identify and communicate essential information about customers |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Teams in the workplace |
| General subdivision | Management |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Kantola Productions |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b14842816 |
| b | 2021-05-28 |
| c | 2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | TERHAD |
| Suppress in OPAC | No |
| Call number prefix | video HF5415.5 .C878 |
| 914 ## - VTLS Number | |
| VTLS Number | vtls003445688 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | rmh |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) | |
| a | Koleksi Media |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Library | PERPUSTAKAAN TUN SERI LANANG |
| Operator's initials, OID (RLIN) | 2010-11-11 |
| Cataloger's initials, CIN (RLIN) | m |
| Material Type (Sierra) | Video/ DVD |
| Language | English |
| Country | |
| -- | 0 |
| -- | .b14842816 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG | MEDIA-P. TUN SERI LANANG (ARAS 2) | 12/11/2019 | - | 0.00 | .i1952772x | video HF5415.5 .C878 | 00002019641 | 18/09/2025 | 1 | 18/09/2025 | TERHAD |