Managing difficult, frustrating, and hostile conversations : (Record no. 365556)

MARC details
000 -LEADER
fixed length control field 01947cam a22003734a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250914142544.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040929s2005 xxu b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 141291339X (cloth)
Terms of availability RM127.61
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1412913403 (pbk.)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 200602211437
Level of effort used to assign nonsubject heading access points hamzah
Level of effort used to assign subject headings 200602081245
Level of effort used to assign classification idah
Level of effort used to assign subject headings 200602081243
Level of effort used to assign classification idah
y 02-08-2006
z idah
043 ## - GEOGRAPHIC AREA CODE
Geographic area code n-us---
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) LB3011.5.K67 2005
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) LB3011.5
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) .K67 2005
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Kosmoski, Georgia J.
245 10 - TITLE STATEMENT
Title Managing difficult, frustrating, and hostile conversations :
Remainder of title strategies for savvy administrators /
Statement of responsibility, etc. Georgia J. Kosmoski, Dennis R. Pollack
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Thousand Oaks, Calif. :
Name of publisher, distributor, etc. Corwin Press,
Date of publication, distribution, etc. 2005
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 152 p. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. 139-145) and index
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Conflict management
Geographic subdivision United States
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element School administrators
Geographic subdivision United States
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Aggressiveness
Geographic subdivision United States
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mediation
Geographic subdivision United States
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Behavior modification
Geographic subdivision United States
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pollack, Dennis R.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/ecip051/2004022974.html">http://www.loc.gov/catdir/toc/ecip051/2004022974.html</a>
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b13668912
b 2021-05-28
c 2019-11-12
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type AM
Suppress in OPAC No
Call number prefix LB3011.5.K67 2005
914 ## - VTLS Number
VTLS Number vtls003320830
991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT)
a Program Ekonomi Pembangunan & Sumber Manusia
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Library PERPUSTAKAAN TUN SERI LANANG
Operator's initials, OID (RLIN) 2006-08-02
Cataloger's initials, CIN (RLIN) m
Material Type (Sierra) Printed Books
Language English
Country
-- 0
-- .b13668912
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Inventory number Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) 12/11/2019 - 127.61 .i18021463 2 LB3011.5.K67 2005 00001463644 14/09/2025 1 14/09/2025 AM

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