Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators /
Kosmoski, Georgia J.
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack - 2nd ed. - Thousand Oaks, Calif. : Corwin Press, 2005 - xiii, 152 p. ; 24 cm.
Includes bibliographical references (p. 139-145) and index
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics
141291339X (cloth) RM127.61 1412913403 (pbk.)
Conflict management--United States
School administrators--United States
Aggressiveness--United States
Mediation--United States
Behavior modification--United States
Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack - 2nd ed. - Thousand Oaks, Calif. : Corwin Press, 2005 - xiii, 152 p. ; 24 cm.
Includes bibliographical references (p. 139-145) and index
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics
141291339X (cloth) RM127.61 1412913403 (pbk.)
Conflict management--United States
School administrators--United States
Aggressiveness--United States
Mediation--United States
Behavior modification--United States