Service first (Record no. 314629)

MARC details
000 -LEADER
fixed length control field 02409ngm a2200445 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250914125301.0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field vf cbahou
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 021129n xxu240 0v eng
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 200607141107
Level of effort used to assign nonsubject heading access points norliah
Level of effort used to assign subject headings 200303251113
Level of effort used to assign classification asmany
y 11-29-2002
z trainer
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) video HF5415.5.S47
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) video HF5415.5
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) .S47
245 00 - TITLE STATEMENT
Title Service first
Medium [videorecording] /
Statement of responsibility, etc. Service Quality Institute
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Bloomington, Minneapolis, :
Name of publisher, distributor, etc. Service quality Institute,
Date of publication, distribution, etc. [n.d.]
300 ## - PHYSICAL DESCRIPTION
Extent 12 videocassettes (VHS) (20 min. each) :
Other physical details sd., col. ;
Dimensions 1/2 in.
505 0# - FORMATTED CONTENTS NOTE
Miscellaneous information vol. 1.
Title Your key to customer satisfiction -
Miscellaneous information vol. 2.
Title Teamwork development -
Miscellaneous information vol. 3.
Title Handling complaints and the irate customer -
Miscellaneous information vol. 4.
Title The language of positive communication -
Miscellaneous information vol. 5.
Title Effective questioning and listening -
Miscellaneous information vol. 6.
Title Exceeding customer expectations -
Miscellaneous information vol. 7.
Title Value-added service -
Miscellaneous information vol. 8.
Title Effective telephone techniques -
Miscellaneous information vol. 9.
Title The art of satisfying customers -
Miscellaneous information vol. 10.
Title Service recovery -
Miscellaneous information vol. 11.
Title Empowerment -
Miscellaneous information vol. 12.
Title Total quality service
520 ## - SUMMARY, ETC.
Summary, etc. Helping employees become the best they can be
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer satisfaction
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality assurance
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Service Quality Institute,
Relator term production
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Your key to customer satisfaction
h [videorecording] ;
Number of part/section of a work vol. 1.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Teamwork development
h [videorecording] ;
Number of part/section of a work vol. 2.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Handling complaints and the irate customer
h [videorecording] ;
Number of part/section of a work vol. 3.
740 4# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title The language of positive communication
h [videorecording] ;
Number of part/section of a work vol. 4.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Effective questioning and listening
h [videorecording] ;
Number of part/section of a work vol. 5.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Exceeding customer expectations
h [videorecording] ;
Number of part/section of a work vol. 6.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Value-added service
h [videorecording] ;
Number of part/section of a work vol. 7.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Effective telephone techniques
h [videorecording] ;
Number of part/section of a work vol. 8.
740 4# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title The art of satisfying customers
h [videorecording] ;
Number of part/section of a work vol. 9.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Service recovery
h [videorecording] ;
Number of part/section of a work vol. 10.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Empowerment
h [videorecording] ;
Number of part/section of a work vol. 11.
740 0# - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title Total quality service
h [videorecording] ;
Number of part/section of a work vol. 12.
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b13150169
b 2021-05-28
c 2019-11-12
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type TERHAD
Suppress in OPAC No
Call number prefix video HF5415.5.S47
914 ## - VTLS Number
VTLS Number vtls000328308
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA]
Link information for 9XX fields aaa
991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT)
a Koleksi Media
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Library PERPUSTAKAAN TUN SERI LANANG
Operator's initials, OID (RLIN) 2002-03-11
Cataloger's initials, CIN (RLIN) m
Material Type (Sierra) Video/ DVD
Language English
Country
-- 0
-- .b13150169
Holdings
Withdrawn status Lost status Materials specified (bound volume or other part) Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Inventory number Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    j.11     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17132964   video HF5415.5.S47 00001311245 14/09/2025 1 14/09/2025 TERHAD
    j.12     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17132976   video HF5415.5.S47 00001311246 14/09/2025 1 14/09/2025 TERHAD
    j.7     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17132988   video HF5415.5.S47 00001311241 14/09/2025 1 14/09/2025 TERHAD
    j.8     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i1713299x   video HF5415.5.S47 00001311242 14/09/2025 1 14/09/2025 TERHAD
    j.5     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133002   video HF5415.5.S47 00001311239 14/09/2025 1 14/09/2025 TERHAD
    j.6     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133014   video HF5415.5.S47 00001311240 14/09/2025 1 14/09/2025 TERHAD
    j.1     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133026   video HF5415.5.S47 00001311234 14/09/2025 1 14/09/2025 TERHAD
    j.3     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133038   video HF5415.5.S47 00001311237 14/09/2025 1 14/09/2025 TERHAD
    j.9     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i1713304x   video HF5415.5.S47 00001311243 14/09/2025 1 14/09/2025 TERHAD
    j.10     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133051   video HF5415.5.S47 00001311244 14/09/2025 1 14/09/2025 TERHAD
    j.2     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133063   video HF5415.5.S47 00001311235 14/09/2025 1 14/09/2025 TERHAD
    j.4     PERPUSTAKAAN TUN SERI LANANG PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) 12/11/2019 - 0.00 .i17133075   video HF5415.5.S47 00001311238 14/09/2025 1 14/09/2025 TERHAD

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