Service first
Service first [videorecording] /
Service Quality Institute
- Bloomington, Minneapolis, : Service quality Institute, [n.d.]
- 12 videocassettes (VHS) (20 min. each) : sd., col. ; 1/2 in.
Your key to customer satisfiction - Teamwork development - Handling complaints and the irate customer - The language of positive communication - Effective questioning and listening - Exceeding customer expectations - Value-added service - Effective telephone techniques - The art of satisfying customers - Service recovery - Empowerment - Total quality service vol. 1. vol. 2. vol. 3. vol. 4. vol. 5. vol. 6. vol. 7. vol. 8. vol. 9. vol. 10. vol. 11. vol. 12.
Helping employees become the best they can be
Customer services
Customer satisfaction
Quality assurance
Your key to customer satisfiction - Teamwork development - Handling complaints and the irate customer - The language of positive communication - Effective questioning and listening - Exceeding customer expectations - Value-added service - Effective telephone techniques - The art of satisfying customers - Service recovery - Empowerment - Total quality service vol. 1. vol. 2. vol. 3. vol. 4. vol. 5. vol. 6. vol. 7. vol. 8. vol. 9. vol. 10. vol. 11. vol. 12.
Helping employees become the best they can be
Customer services
Customer satisfaction
Quality assurance