MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01410nam a2200385 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250914125159.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
021112s2003 my a 001 0 may |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9832473845 |
| Terms of availability |
RM32.68 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200409281400 |
| Level of effort used to assign nonsubject heading access points |
zainol |
| Level of effort used to assign subject headings |
200309301210 |
| Level of effort used to assign classification |
rapiza |
| Level of effort used to assign subject headings |
200309251102 |
| Level of effort used to assign classification |
rapiza |
| Level of effort used to assign subject headings |
200309151522 |
| Level of effort used to assign classification |
rohana |
| y |
11-12-2002 |
| z |
trainer |
| 041 1# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
may |
| Language code of original |
eng |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.52.D46154 2003 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.52 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Denham, Jennifer |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Mengendali aduan pelanggan : |
| Remainder of title |
mengubah cabaran kepada peluang / |
| Statement of responsibility, etc. |
Jennifer Denham ; penterjemah : Mohd. Rizal Saidin |
| 246 18 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Spine title : Mengendali aduan pelanggan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Petaling Jaya : |
| Name of publisher, distributor, etc. |
Prentice Hall Pearson Education Malaysia, |
| Date of publication, distribution, etc. |
2003 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 250 p. : |
| Other physical details |
ill. ; |
| Dimensions |
21 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Siri rahsia kejayaan |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Rujukan : p. 241-242 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer complaints |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer behavior |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer services |
| General subdivision |
Management |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mohd. Rizal Saidin |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b1313744x |
| b |
2021-05-28 |
| c |
2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
AM |
| Suppress in OPAC |
No |
| Call number prefix |
HF5415.52.D46154 2003 |
| 914 ## - VTLS Number |
|---|
| VTLS Number |
vtls000326911 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
rbm/nms |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Jabatan Pemasaran |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Program Pembangunan Manusia |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Perpustakaan HUKM |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) |
|---|
| a |
Jabatan Pengurusan - Sudut Bacaan Ringan |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Library |
|
| -- |
PERPUSTAKAAN PUSAT PERUBATAN UKM |
| -- |
|
| Operator's initials, OID (RLIN) |
2002-12-11 |
| Cataloger's initials, CIN (RLIN) |
m |
| Material Type (Sierra) |
Printed Books |
| Language |
Malay |
| Country |
|
| -- |
0 |
| -- |
.b1313744x |
