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Mengendali aduan pelanggan : mengubah cabaran kepada peluang /

Denham, Jennifer

Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Spine title : Mengendali aduan pelanggan Jennifer Denham ; penterjemah : Mohd. Rizal Saidin - Petaling Jaya : Prentice Hall Pearson Education Malaysia, 2003 - ix, 250 p. : ill. ; 21 cm. - Siri rahsia kejayaan .

Rujukan : p. 241-242

ISBN: 9832473845 RM32.68

Subjects--Topical Terms:
Consumer complaints
Consumer behavior
Consumer relations
Consumer services--Management

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Mengendali aduan pelanggan : mengubah cabaran kepada peluang /

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